FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?

No, you can place an order as a guest without creating an account. However, creating an account with us offers several benefits:

  • Faster checkout process

  • Easily track your order status and view order history

  • Receive updates about new arrivals and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal.

All payments are processed through secure payment gateways to ensure a safe and reliable transaction.

3. HOW SECURE IS MY ONLINE ORDER?

Your online security is very important to us. When you place an order using your credit card, all information is entered on a secure SSL-encrypted page.

Your payment details are securely transmitted to our payment provider for authorization and are not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES?

All transactions on our website are processed in US Dollars (USD).

If your credit card uses a different currency, your bank or card provider will automatically convert the amount according to the current exchange rate at the time of processing.

5. HOW DO I ENTER MY SHIPPING ADDRESS?

Please ensure that all shipping information is entered in English characters to avoid delivery issues.

If your address contains special characters or non-English letters, please use the closest English equivalent.

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

If you need to change your shipping address, please contact us as soon as possible.

Once the order has been processed or shipped, we may no longer be able to modify the address.

7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

Shipping time depends on the shipping method selected at checkout.

Once your order has been shipped, you will receive an email containing your tracking number and tracking link so you can monitor the delivery status.

Please note that customs clearance or local postal delays may occasionally affect delivery time.

8. WHAT SHOULD I DO IF THERE IS A MISSING ITEM IN MY ORDER?

If an item is missing from your order, please contact our support team as soon as possible with your order number and details.

Our customer service team will assist you in resolving the issue quickly.

IF YOU STILL HAVE ANY QUESTIONS

If you have any additional questions, please feel free to contact us at:

support@mirencosm.com

We are always happy to help.